Refund Policy – Jimo

1. Eligibility for Refund

Refunds may be issued in the following cases:

• Wrong item delivered

• Missing items

• Poor quality or damaged products

• Order not delivered

2. Non-Refundable Cases

• Change of mind after order preparation

• Incorrect address provided by user

• Minor packaging issues

3. Refund Process

• Users must raise a complaint within 24 hours of delivery

• Refunds will be processed after verification

4. Refund Timeline

• Wallet refunds: Instant to 24 hours

• Bank/card refunds: 3–7 business days

5. Mode of Refund

Refunds will be credited to the original payment method or Jimo wallet.

Contact

Website: https://jimoapp.in/
Email: support@jimoapp.in